Shipping & Returns

Shipping Policy

Read this before you place your order. We want your experience to be smooth and that starts with knowing what to expect.

Pre-Order Items

Pre-order items require additional processing and shipping time as we source them from our international supplier. Please allow 2-3 weeks from the date your order is placed before your item ships to you. Once it leaves our hands you will receive a tracking number via email and delivery will follow within the standard shipping timeframe for your region.

USA: Shipping time: 3-5 business days after your order ships

International: Shipping time: 7-21 business days depending on destination

**Please note that weekends and holidays are not considered business days.**

Tracking is sent to your email once your order leaves us. Please allow 24-48 hours for tracking updates to appear after you receive your tracking number.

You will hear from us during every stage - order confirmed, in production, shipped, and tracking sent. If anything unexpected comes up we will communicate it immediately via email and Instagram. You will never be left guessing!

By purchasing, you agree to the preorder timeline 💌

**Please note: Delivery times may vary due to processing delays, holidays, high order volume, or carrier delays. We appreciate your patience.**

Ready to Ship Items

USA: Processing time: 1-2 business days, starting the next business day after your order is placed.

Shipping time: 3-5 business days after your order ships

International: Processing time: 1-2 business days, starting the next business day after your order is placed.

Shipping time: 7-21 business days depending on destination

Tracking is sent to your email once your order leaves us. Please allow 24-48 hours for tracking updates to appear after you receive your tracking number.

Please note: Delivery times may vary based on your location and carrier delays. Orders placed on weekends or holidays will begin processing the next business day.

Your Shipping Address

Double check your address before you place your order. We ship exactly where you tell us to and we cannot reroute a package once it has left us.

If an incorrect address is provided, we are not responsible for lost, delayed, or misdelivered packages. Additional shipping fees may apply if a package must be reshipped.

Lost, Delayed, or Stolen Packages

Pretty Vices is not responsible for packages that are lost, delayed, or stolen once they have been handed off to the carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.
Returns & Exchange Policy

All Sales Are Final

No refunds. No exchanges. No cancellations.

All items are inspected before shipment to ensure quality. If there is an issue on our end we will make it right. Any unauthorized bank disputes or chargebacks will be taken seriously and addressed accordingly
Shipping Protection

Pretty Vices is not responsible for packages that are lost, delayed, or stolen once they have been handed off to the carrier. If your tracking shows delivered but you have not received your package, please contact USPS directly and reach out to us at theprettyvices@gmail.com so we can assist where possible.

FAQ's

What does pre-order mean?

Pre-order means your item is fulfilled specifically for you after purchase. Currently, we do not keep large amounts of inventory on hand (but we will soon!) - your order goes into production once payment is confirmed.

This allows us to offer a wider variety of styles without compromising on quality.

Please refer to our shipping policy for full timeline details.
Are any purchases final sale?

All Pretty Vices purchases are final sale. We do not accept returns, exchanges, or cancellations under any circumstances. All items are inspected before shipment. If there is a verified issue on our end contact us at theprettyvices@gmail.com within 48 hours of delivery with your order number and photos.
Do you ship internationally?

Yes, we ship worldwide. International shipping rates are calculated at checkout based on your location.

Please be aware that customs fees, duties, and taxes may apply once your package reaches your country. These charges are set by your local customs authority and are the responsibility of the customer. Pretty Vices does not cover or reimburse these fees.

International delivery times vary by location and are outside of our control once the package has been handed off to the carrier. We are not responsible for packages delayed or held by customs.

All other shipping policies apply to international orders including our all sales are final policy and the additional fees that may be required for returned packages due to incorrect addresses.
I just placed an online order, & I need to cancel it. What should I do?

All orders are final and cannot be cancelled once placed. Please review your cart carefully before completing your purchase. If you believe there is an error with your order contact us immediately at theprettyvices@gmail.com. We cannot guarantee changes once an order is submitted.

More Questions?

theprettyvices@gmail.com

Please allow up to 72 hours for our team to respond to your inquiry.